1. Contact support
Email admin@rankdeterminant.com and include the email address or mobile number you log in with.
2. Something will not open
Once you are logged in and your account is open, everything opens: every unit, the daily test, the Sunday mock, your projected rank, the tutor and the study coach. If a page says your account's free days are over, follow the steps it shows, or see Billing.
- Check that you are logged in with the email address or mobile number you signed up with.
- Refresh the page, or open your student dashboard and try again.
- If it still does not open, email us the page or unit name and the time it happened.
If the tutor says you have no questions left: every student can ask 20 tutor questions a week, and they reset every Monday, India time.
3. Account and security help
For an account made with an email address, use “Forgot password?” on the log-in screen. For an account made with a mobile number, write to admin@rankdeterminant.com with your mobile number; we will check the account is yours before making any change.
Report unexpected access or suspected account compromise immediately. We may ask you to verify account ownership before changing protected information.
4. Formal grievance
Email admin@rankdeterminant.com with the subject “Formal grievance”. Include your name, the email address or mobile number you log in with, a description, any support reference, and the remedy requested.
The grievance contact is RankDeterminant Support, Delhi, India. A dedicated business correspondence address is being established and will replace the email-first contact before wider public launch.
5. Response targets
We confirm receipt or request essential information.
Complex provider or security investigations may require updates before final resolution.
Urgent account-security reports are prioritised. These are service targets, not a waiver of any faster remedy or statutory right.